1. Processing Time
All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Within the UAE
We offer express delivery across the UAE. Delivery typically takes 1–3 business days after dispatch. Free shipping is available on all orders above AED 250.

3. International Shipping
We ship internationally to selected countries. International delivery times vary by destination, typically 7–14 business days. International orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

4. Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery in real time.

5. Delays
Vera Cosmetics is not responsible for delays caused by customs, weather conditions, or courier issues beyond our control.

6. Failed Deliveries
If a delivery attempt fails due to an incorrect address or unavailability, the order may be returned to us. Re-delivery fees may apply.

7. Contact
For shipping enquiries, contact us at info@veracosmetics.co or WhatsApp: +971 58 531 1441